Help and FAQ's

General enquiries

Tel: 0860 100 484

Tel: 011 521 4002

How is business travel insurance different from regular travel insurance?

Santam Travel Insurance protects your employees and your business wherever they go. Unlike regular travel insurance, it automatically includes:

  • Injuries from manual labour, normally excluded on regular travel insurance.
  • Replacement staff cover if an employee is medically incapacitated abroad.
  • Extended luggage cover, including loss of trade samples.

Full protection for your people, your business, and the unexpected – ensuring peace of mind.

Are your business travel insurance policies accepted by VISA authorities?

Yes, Santam Business Travel Insurance meets the minimum coverage requirements for visa applications.  Your policy automatically includes a downloadable visa letter addressed to the embassy, ready for submission with your application.

What employment activities are not covered on a business travel insurance policy?

Santam Business Travel Insurance does not cover incidents arising from:

  • Driving a commercial vehicle as part of your job.
  • Any work involving the use of weapons or firearms.
  • Pilots or crew members while performing their employment duties.

Does Santam Business Travel Insurance cover pre-existing conditions?

Yes, Santam Business Travel Insurance covers emergency hospitalisation for pre-existing medical conditions for travellers up to 69 years of age.