Help and FAQ's

General enquiries

Tel: 011 731 3600

E-mail: info@santam.co.za

Claims

Tel: 011 731 3638

E-mail: info@santam.co.za

What happens if my business is above the SME threshold?

If the insured's business has a fee income above R10m per annum or requires more than the maximum limits and sub-limits available, our Specialist PI insurance will cover the client’s needs.

What happens to the SME renewal business already with Santam?

Since 1 June 2019, Santam’s existing Professional Indemnity clients that qualify for Evo Pro are automatically migrated onto the new policy wording as they come up for renewal.

Following migration, brokers manage and maintain their portfolios on the Pocket Underwriter system.

I'm worried about changing to a new wording, can I stay on the old policy form?

All existing SME PI policyholders will start moving automatically onto the new Evo Pro policy form as from 1 June 2019, as each policy comes up for renewal. Unfortunately, the old coverage is no longer available to SME professionals. The change was implemented to improve efficiency and consistency in the products and services we provide to all our clients.

We acknowledge that it is concerning for brokers when there is a changeover to a new wording, which is why we emphasise that if the insured has a claim that is not covered, or is adversely impacted by the new wording, which would have been covered by the expired wording, we will honour the claim.

Why change to Evo Pro?

The policy wording and structure are designed to give brokers more control over renewals and new business, while ensuring SME clients receive comprehensive cover at affordable prices.

Brokers can generate online quotes and policy documents themselves directly from the Pocket Underwriter system.

Is the Cyber cover in Evo Pro the same as standalone Cyber cover?

Evo Pro Cyber covers third-party liability, ideal for businesses with exposure to client data risks. If you need comprehensive cyber protection, including first-party cover, our Specialist Cyber team is here to help.