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Submit a claim

No matter which type of claim you have, our goal is to make sure everything goes smoothly. Simply use our self-service channels to submit and track a claim or call 0860 505 911 to talk to a claims consultant.

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Morning 08:00-11:00

Morning 11:00-14:00

Afternoon 14:00-17:00

Evening 17:00-19:00

Claims management made easy

We will be there for you at every step of the claims process

1

Submit your claim

Use the Santam App or Client Portal to submit a claim or call our emergency 24/7 claims line on 0860 505 911. We’ll take it from there.

2

Track your claim

Know what’s happening with your claim at any moment. Track your claim’s progress via the Client App or Portal.

3

Get back on track

With our network of trusted partners and suppliers, we’ll have you sorted in no time.

Submit a claim

We've fast tracked some claims processes to make it even easier to get assistance in an emergency. Login to the Client Portal or use the Client App to start a claim. For emergency assistance contact our 24/7 emergency claims line: 0860 505 911.

Motor glass

Windscreen or car windows damaged? We’ll sort you out in no time.

Vehicle

Theft or accident? Claim here for loss or damage to your vehicle, including third party claims.

Property

Experienced property loss or damage? Claim for building or home contents here, including geyser, flooding and structural damage.

All Risk

Claim for valuable lifestyle items that you carry on you every day. This includes specified items such as valuable jewellery, cellphones and more.

Be prepared with the right documents

Speed things up by ensuring you have the relevant documents ready when you submit a claim.

Motor collision claim

Make sure you have these documents on hand:

Copy of driver's license, detailed incident description and complete the photo requirements link that is sent to me via SMS.

Motor collision, including third party claim

Make sure you have these documents on hand:

Copy of driver's license, detailed incident description, all of the 3rd party details and SAPS AR number.

Stolen motor vehicle

Make sure you have these documents on hand:

SAPS case number, vehicle chassis number (VIN) and vehicle engine number.

General all risks (lost/damaged)

Make sure you have these documents on hand:

Invoice (if item has been repaired/replaced), quotation to replace, quotation to repair and report from service provider (damage report).

General all risks (stolen)

Make sure you have these documents on hand:

Invoice (if item has been repaired/replaced), quotation to replace and SAPS case number.

Geyser with or without resultant damage

Make sure you have these documents on hand:

Photographs of old and new geyser, serial number of old and new geyser (if geyser has been replaced), photographs of resultant damages.

Cellphone

Make sure you have these documents on hand:

IMEI or serial number, ITC number and SAPS case number if stolen, damage report.

Jewellery

Make sure you have this document on hand:

Valuation certificate (depending on policy requirement).

Building

Make sure you have these documents on hand:

Photographs of damages, damage report, invoice (with detailed measurements) if damages have been repaired or quotation to repair (also with detailed measurements).

Track your claims on the go

Manage your policies, submit and track claims, view your latest documents, and request services on the go.

The Santam card

Get credit from claims paid directly onto your Santam card

All personal non-motor claims will be credited to your Santam card, making the claims process seamless, quick and easy.

Earn cash-back for purchases

Purchase goods from our preferred suppliers and quality for a cash-back, usually within the month after you made your purchase.

About the card

Help and FAQ's

Direct

Tel: 0860 444 444

E-mail: insure@santam.co.za

Claims and Emergency Services

Tel: 0860 505 911

Why do I need to supply a copy of my driver’s licence?
It allows our motor claims staff to validate cover and process claim in alignment with your policy contract.
Why do I need to supply a detailed incident description?
This allows our motor claims staff to quantify damages in alignment with your detailed description.
Why do I need to complete the photo requirements link that is sent to me via SMS?
It allows Santam to embrace technology and delivering on your claims expectations.
Why do I need a SAPS AR Number?
It is a required supporting document for all legal claims against you.

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